Privacy Policy

Last Updated: 2018-05-24

Your privacy is critically important to us. At Collective Idea we have a few fundamental principles:

• We don’t ask you for personal information unless we truly need it.
• We store personal information for only as long as we have a reason to keep it.
• We aim for full transparency on how we gather, use, and share your personal information.
• We do not sell our users’ private personal information. Full stop.

Below is our Privacy Policy, which incorporates and clarifies these principles.

Who We Are

Howdy! We are the folks behind Dead Man's Snitch, the premier service for monitoring scheduled tasks (like cron jobs) and system liveness. Our mission is to provide thoughtful, dependable, and easy to use tools to give teams insight into, and confidence in, their critical processes and infrastructure.

How you Can Reach Us

Company Name	Collective Idea, Inc.
Country of Operation	United States of America
E-mail Address	hi@deadmanssnitch.com
Phone Number	+1-616-499-2122
Mailing Address	44 E. 8th St, Suite 400, Holland, MI 49423-3531, USA

What This Policy Covers

This Privacy Policy applies to information that we collect about you when you use:

• Our websites (including deadmanssnitch.com and nosnch.in);
• Our mobile applications (including the Dead Man's Snitch mobile app for iOS and Android);

Throughout this Privacy Policy we’ll refer to our website, mobile applications and other products and services collectively as “Services.”

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Information We Collect

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.

We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

• Basic Account Information
  We ask for basic information from you in order to set up your account and receive alerts when Snitches fail. For example, we require individuals who sign up for a deadmanssnitch.com account to provide a name and email address–and that’s it.
• Transaction and Billing Information
  If you purchase a subscription plan you will need to provide additional personal and payment information that is required to process the transaction and your payment, such as your credit card information, VAT number, and contact information. All credit card information is transmitted directly to, and stored with, Stripe.com without touching our servers.
• Communications With Us (Hi There!)
  You may also provide us information when you communicate with our team about a support question.

Information We Collect Automatically

• Log Information
  Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services.
• Usage Information
  We collect information about your usage of our Services. For example, we collect information about the actions that administrators and users perform on a Case within Dead Man's Snitch–in other words, who did what, when, and to what thing on the Case (e.g., [user] deleted “[name of Snitch]” at [time/date]). We also collect information about what happens when you use our Services (e.g., page views) along with information about your device (e.g., screen size and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
• Location Information
  We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
• Information from Cookies & Other Technologies
  A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. Dead Man's Snitch uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness.

Information We Collect from Other Sources

We may also get information about you from other sources. For example, if you add an integration with another service (like Slack), we will receive information from that service (such as user, team, and channel names) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.

How And Why We Use Information

Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

• To provide our Services–for example, to set up and maintain your account, alert you on failed or missing jobs, or charge you for any of our paid Services;
• To further develop and improve our Services–for example, by adding new features that we think our users will enjoy or will help them to better monitor, understand, and respond to job failures;
• To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
• To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals purchased a plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
• To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Collective Idea and others, which may result in us declining a transaction or the use of our Services;
• To communicate with you, for example through an email, about offers and promotions offered by Collective Idea, solicit your feedback, or keep you up to date on Dead Man's Snitch; and
• To personalize your experience using our Services and target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time).

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws. Our use of your information is based on the grounds that:

1. The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or
2. The use is necessary for compliance with a legal obligation; or
3. The use is necessary in order to protect your vital interests or those of another person; or
4. We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or
5. You have given us your consent

Sharing Information

How We Share Information

We do not sell our users’ private personal information. Full stop.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

• Subsidiaries, Employees, and Independent Contractors
  We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
• Third Party Vendors
  We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them.
• Legal Requests
  We may disclose information about you in response to a subpoena, court order, or other governmental request.
• To Protect Rights, Property, and Others
  We may disclose information about you when we believe, in good faith, that disclosure is reasonably necessary to protect the property or rights of Collective Idea, third parties, or the public at large.
• Business Transfers
  In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Collective Idea goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
• With Your Consent
  We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so.
• Aggregated or De-Identified Information
  We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services and we may share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
• Published Support Requests
  And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.

How Long We Keep Information

We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information–and we are not legally required to continue to keep it.

As example, when you close your account we remove all references to your account from our database and shared services at the time of closure but we may keep references to your data in backups for up to 30 days.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks. Additionally, we take steps to secure data and encrypt data at rest, including storing credentials as salted bcrypt hashes.

Transferring Information

Because Dead Man's Snitch’s Services are offered worldwide, the information about you that we process when you use the Services in the EU will be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us or third party data processors. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law.

Your Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (EU) 2016/679 (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

• Request access to your personal data;
• Request correction or deletion of your personal data;
• Object to our use and processing of your personal data;
• Request that we limit our use and processing of your personal data; and
• Request portability of your personal data.
• You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll up to How you Can Reach Us to, well, find out how to reach us.

EU individuals also have the right to make a complaint to a government supervisory authority.

Privacy Policy Changes

Although most changes are likely to be minor, Collective Idea may change its Privacy Policy from time to time. Collective Idea encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (such as adding a statement to our homepage or the deadmanssnitch.com blog, or sending you a notification through email or your dashboard). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.

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Change Log

• 2012-09-08: Initial Privacy Policy

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You've made it all the way down here? You deserve a kitty booping a doggy:

This Privacy Policy was adapted from http://automattic.com/privacy/ with their permission. Thank you!