Two questions we often get are:
“I know my job failed but I haven’t received an alert yet—what’s going on?”
“I received an alert that said my job hasn’t checked in, then, ten minutes later I received a second email saying my job checked in. Why is this?”
Both have to do with what Dead Man’s Snitch refers to as periods and their relationship with snitch intervals. Each interval has a period start and end time.
At the end of each period Dead Man’s Snitch looks back to see if the job checked-in during the period. If it did, great. If it didn’t, an alert email is sent.
It Matters When You Ping Your Snitch
The closer a snitch is pinged to the end of a period, the sooner you will be alerted after a job fails. Take a look at this daily snitch. Notice how the email is sent soon after the missed check-in.
If you ping your snitch after a new period starts and your snitch fails to check-in, you won’t receive an alert email until after the next period has ended. Notice the extra time between the snitch failure and the alert email.
After the first alert email, DMS will continue to send one email per failed period until the snitch is paused or pinged again. As soon as the snitch is pinged an email notification will be sent to let you know the snitch is reporting again.
Once your snitch has been pinged for the first time you’ll be able to view its history on the Activity page. The Activity page shows whether or not the snitch checked-in during each period and the exact time. The most recent period is shown first. For demonstration purposes, the screenshot below has additional notes on the right-hand side to explain the timestamps. For your convenience, we also display check-in times in your current timezone in a tooltip when you hover over the timestamps.
More Control Over Check-In Times
We recognize the current intervals and periods aren’t great for everyone. As we’ve grown we’ve received great feedback and requests for more control over snitch check-in times and intervals. We’re listening and couldn’t agree more. We plan to release both of these updates in the future.
Keep the right people (or the whole team) informed.
The first thing a lot of users do is create an hourly test Snitch to see how Dead Man’s Snitch works. Don't worry, you can delete it at any time.
1. Name your Snitch and set the interval to Hour. You can set a Snitch-specific email address if it's different than your account email. Click Save.
2. The next page displays your unique Snitch URL and methods for installing it: cURL, email, and Ruby. To kick off the checking process request the URL using any of these three methods. The most common and basic method is using cURL and would look something like:
$ run_backups_or_something && curl https://nosnch.in/c2354d53d2
For the purpose of the test Snitch, cURL only the Snitch URL in terminal or paste the Snitch URL in your browser.
3. Head back to your dashboard. Your Snitch status light should now be a green checkmark. Since you're checking in your Snitch manually it won't be pinged in the next hour (unless you do it manually) and you’ll receive an alert email.
Note: Hourly snitches check in on the hour, every hour. Keep this in mind when you hit the Snitch URL since the first check-in may take longer than you expected. For example: If you hit the URL for the first time at 1:55 PM and your snitch doesn’t check in between 2-3 PM, you’ll receive an alert around 3:01 PM. However, if you hit the URL for the first time just after the hour, say, 2:10 PM and your snitch doesn’t check-in (from 3-4 PM), you won’t receive an alert until 4:01 PM. Since the URL was hit after the hour, the first full period is from 3-4 PM. Your snitch will continue to check-in every hour, on the hour thereafter. This blog post goes into more detail on snitch check-ins and alerts.